Free Delivery to Malaysia above RM95.00
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Free Delivery to Malaysia above RM95.00
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Return & Exchange

RETURN, EXCHANGE & REFUND POLICY

At YouWearModesty, we want you to be happy with your purchase. Please read our Return, Exchange & Refund Policy carefully before placing your order.

1. RETURN & EXCHANGE ELIGIBILITY

Regular-priced items may be exchanged within 7 days from the date you receive your order, subject to the following conditions:

  • Item must be unworn, unwashed and unused.
  • Item must be in its original condition with all tags and packaging intact.
  • Item must not have any stains, perfume, makeup marks, damage or alterations.
  • Proof of purchase or order number must be provided.
  • Exchange requests made after 7 days will not be accepted.
  • Each eligible item is allowed ONE (1) exchange only.

All exchanges are subject to inspection and approval by YouWearModesty.

2. PROMOTIONAL / EVENT SALES

Additional Promotion or Event Sales, Flash Sales, clearance and special-offer items are considered FINAL SALE.

Promotional / sale items are strictly NOT refundable, returnable or exchangeable.

This includes requests for:

  • Change of size
  • Change of colour
  • Change of design
  • Change of mind

If the item received is defective, damaged or incorrect due to an error by YouWearModesty, please contact our team for assistance.

3. CUSTOMISED / MADE-TO-MEASURE ITEMS

All customised or made-to-measure items are strictly non-refundable and non-exchangeable.

This includes garments customised according to:

  • Customer's measurements
  • Size or fit
  • Garment length
  • Colour
  • Fabric
  • Design
  • Other specifications requested or confirmed by the customer

Customers are responsible for providing accurate measurements and specifications when placing a customised order.

Once a customised order has entered production, changes or cancellations may not be accepted.

4. SIZE EXCHANGE

For eligible regular-priced items, size exchange is subject to stock availability.

Customers are encouraged to check our size chart carefully before placing an order.

If the requested replacement size is unavailable, our team will contact you regarding the available options.

Any price difference, where applicable, must be paid by the customer.

Only ONE (1) exchange is allowed per eligible item.

5. CHANGE OF MIND

Refunds or returns due to change of mind, colour preference, design preference or ordering the wrong size are not accepted.

For eligible regular-priced items, a one-time size exchange may be allowed, subject to stock availability and all conditions stated in this policy.

6. DEFECTIVE, DAMAGED OR INCORRECT ITEMS

If you receive a defective, damaged or incorrect item, please contact YouWearModesty within 3 days of receiving your parcel.

Please provide:

  • Order number
  • Clear photos or video showing the issue
  • Photos of the product and packaging, where applicable

After verification, YouWearModesty will advise you on the appropriate solution, which may include replacement, exchange or refund.

Please do not courier the item back before receiving confirmation from our team.

7. EXCHANGE & SHIPPING COST

For all approved exchanges, customers are required to courier the item back to YouWearModesty at their own cost.

Exchange Process

Step 1: Contact the YouWearModesty team to request an exchange and obtain approval.

Step 2: Courier the item back to YouWearModesty. The return courier cost is borne by the customer.

Step 3: Once we receive the returned item, our team will inspect it to ensure that it meets all exchange conditions.

Step 4: Customer is required to pay the re-delivery courier fee:

  • West Malaysia: RM9
  • East Malaysia: RM19

Step 5: Once the returned item has been approved and the re-delivery courier fee has been received, we will arrange shipment of the replacement item.

Exchange Shipping Summary

Return courier to YouWearModesty: Paid by customer

Re-delivery to customer:
West Malaysia — RM9
East Malaysia — RM19

Exchange limit: ONE (1) time per eligible item

If the exchange is due to a verified defective, damaged or incorrect item caused by YouWearModesty, please contact us first. Our team will advise you regarding the return and replacement shipping arrangement.

8. REFUNDS

Refunds are only applicable where approved by YouWearModesty in accordance with this policy.

Once a refund has been approved, it will be processed using the applicable available refund method.

Processing time may vary depending on the payment method, bank or payment provider.

Original shipping charges and other applicable fees are non-refundable, except where required by applicable law.

Additional Promotion or Event Sales, Flash Sales and customised items are not eligible for refunds, except where required by applicable law.

9. HOW TO REQUEST AN EXCHANGE

Before returning any item, please contact the YouWearModesty team and provide:

  • Your name
  • Order number
  • Item you wish to exchange
  • Current size and requested size
  • Reason for exchange
  • Photos of the item, if requested

Please wait for confirmation from our team before couriering the item back.

Items returned without prior approval may not be accepted.

10. IMPORTANT SUMMARY

Regular-priced items
✓ One-time size exchange within 7 days, subject to eligibility and stock availability.

Promotional / Event Sales / Flash Sales Items
✕ NO REFUND, RETURN OR EXCHANGE

Customised / Made-to-Measure Items
✕ NO REFUND, RETURN OR EXCHANGE

Exchange Limit
✓ ONE (1) exchange per eligible item only

Return Courier Cost
Customer is responsible for couriering the item back to YouWearModesty.

Re-delivery Courier Fee
West Malaysia — RM9
East Malaysia — RM19

Defective / Damaged / Incorrect Item
Contact us within 3 days of receiving your parcel.

By placing an order with YouWearModesty, you acknowledge that you have read and agreed to this Return, Exchange & Refund Policy.

 

YouWearModesty

(YouWearModesty Online – Returns)

JC 3792 (Lot 3627)

Taman Perindustrian,

77200 Jasin, Melaka

MALAYSIA.